DELETE OR MODIFY AN ORDER

If you delete an order before it has been shipped, we won’t charge your credit card. As long as your order has not been sent to our shipping and packing department, you can add or delete items from your cart. You’ll be able to make modifications there as long as the order hasn’t been shipped.

RETURN AND REPLACEMENT POLICY

If for any reason clients are not satisfied with an order, the item(s) can be returned for size or model exchange within 15 days of the merchandise's delivery date.


To return the package clients must use a courier that offers traceability and insurance. If the return package is shipped using a different courier, all consequent costs will be the client’s responsibility.

Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.

To request a return please send an email to e-shop@alessandragiannetti.com and we will send you instructions for the return shipment.

The return shipment is at the expense of client exept for shipping mistakes (wrong or damaged garment).

Sales or limited edition items can’t be returned exept for shipping mistakes (wrong or damaged garment).

Alessandragiannetti.com  reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online.